Cancellation Policy

Cancellation & No Show Policy Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Please leave enough time to get to your appointment, anticipating traffic and parking. Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to 50% of your scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. If you book a service on the day of and you cancel or no show, you will be charged in full. If you are late we reserve the right to cut your service, you will be charged for the service you booked not the cut service. If you are more than 15 minutes late and we do not have enough time to perform the service due to timing, you will be charged in full. Any cancellations within 7 days of your scheduled appointment is non refundable. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. All no show/cancellations will be charged for the credit card/CC total indicated in our detailed service menu. When you schedule your appointment with us, you are agreeing to these policies. You will receive an email when your appointment is booked. Please make sure to check your email and be aware of any emails coming from The FAH THAI SPA. There is an automated email appointment reminder that will go out 48 hours before your scheduled appointment as well as an automated text reminder that will go out 24 hours before your appointment. Email reminders are automated,Should you need to cancel or reschedule before the cancellation period- please call, text or use our texting service. Those are the only acceptable forms of communication for cancelling/rescheduling. You will not be billed unless there is a cancellation or no show within 24 hours of your scheduled service or 7 days of your Massage/Facial service. It is the clients responsibility to read our policies, It is the clients responsibility to read all appointment reminders. Please note: For your security, we do not store your full credit card information. Rather, our payment processor provides

Contact Details

• 1032 Turnpike Street, Canton, MA, USA